Privacy & Refund Policy
Last updated: 5/15/2026
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, shipping address, billing address
- Payment Information: Credit card details (processed securely through our payment processor)
- Account Information: Username, password, purchase history
- Communications: Messages, reviews, customer‑service inquiries
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send marketing communications (with your consent)
- Improve our products and services
- Prevent fraud and enhance security
- Comply with legal obligations
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Payment processors, shipping companies, email service providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
Cookies and Tracking
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve your experience
- Deliver personalized content and advertising
You can control cookies through your browser settings.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt‑out of marketing communications
- Object to processing of your information
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
Refund Policy
Eligibility for Refunds
Refunds are available for products purchased directly from Himalayantantrayoga that are returned within 30 days of the delivery date, provided that:
- The item is in its original, unused condition
- All original packaging, accessories, and documentation are included
- A valid proof of purchase (order receipt or invoice) is supplied
Non‑Refundable Items
The following are not eligible for a refund:
- Personalized or custom‑made items
- Products marked as “Final Sale” or “Clearance”
- Any item that has been damaged, altered, or used beyond normal inspection
Refund Process
To request a refund, please follow these steps:
- Contact our support team at himalayantantrayoga@gmail.com or call 9860484948 within the 30‑day window.
- Provide your order number, reason for return, and any supporting photos if applicable.
- Our team will issue a Return Merchandise Authorization (RMA) and give you the address for the return shipment.
- Ship the item back using a trackable service. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
- Once the returned item is received and inspected, we will process the refund to the original payment method within 7‑10 business days.
Refund Timeframe
Refunds typically appear on your credit card statement or original payment method within 5‑10 business days after approval. The exact timing may vary depending on your bank.
Exchanges
If you would prefer an exchange for a different size, colour, or product, please indicate this when you contact us. Exchanges are subject to product availability.
Changes to This Policy
We may update this privacy and refund policy from time to time. Significant changes will be communicated via email or a notice on our website.
Contact Us
If you have any questions about our privacy practices or refund policy, please reach out:
